Refund Policy

Effective as of February 2022.

For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between subscription payments and one-time payments made for courses, and programs and that payment options may vary from one offering to another. Please also note that we treat violations of our Terms of Use very seriously, and we have no obligation to offer refunds to users who violate these or other ScrapU policies, even if their requests are made within the designated refund period. Similarly, we have no obligation to offer late refunds to users who do not receive a passing mark in a Content Offering, or who are otherwise unsatisfied with their final grade.

If you cancel your paid enrollment for a standalone course, ScrapU will offer you a complete refund until 14 days after payment, or until you have earned your course certificate, whichever is earlier. If you pre-enroll and pay for a course, ScrapU will offer you a complete refund until 14 days after the course launches or until you have earned your course certificate, whichever is earlier. For avoidance of doubt, once you have earned a course certificate with your payment, you are not eligible for a refund even if it is within 14 days. If you do not earn your course certificate within 180 days, your registration will expire and you will need to pay to re-enroll for the course. However, if you’re taking a course through your company, organization, or a ScrapU sponsored program (e.g. ScrapU for Business, ScrapU for Governments or Organizations, ScrapU for Refugees, or other ScrapU Social Good programs ) then you can earn your certificate as long as your company’s contract with ScrapU is active and your access has not expired in accordance with the terms of that contract or ScrapU is still running a sponsored program. Similarly, refunds and cancellations will also be governed by the terms of that contract between your organization and ScrapU.

If you cancel your one-time, paid enrollment for a program, ScrapU will offer you a complete refund until 14 days after payment, or until you earn a course certificate for any course in the program, whichever is earlier. If you pre-enroll and pay for the Program, ScrapU will offer you a complete refund until 14 days after the first course in the program launches or until you have earned your first-course certificate for any course in the program, whichever is earlier. If you earned your first-course certificate for any course in the program within 14 days, you are not eligible for a refund. Unless otherwise indicated as part of the sign-up process, you have one year after you purchase a program to complete the program.

Notwithstanding the foregoing, shorter refund periods may apply to specific courses and programs (e.g., for courses that are part of certain programs, you will only be eligible for a full refund until seven days after your payment date). In these cases, the shorter period will be stated as part of the sign-up process for the course or program.

Third-party marketplace

If you pay for something on ScrapU, but your payment information goes through a different website, you may be using a third-party marketplace.

When you purchase a Course or Program through a third-party marketplace, that third-party marketplace’s refund policy applies unless explicitly stated by ScrapU.

For example, to request a refund for a Course or Program you purchased through ISRI’s website, you’ll need to reach out to ISRI.

Other Paid Services

Except as described in this Refund Policy or as explicitly stated as part of the sign-up process for a Service, ScrapU has no obligation to provide refunds or credit for any other Services.